Supporting a Friend or Family Member
A few handy tips to consider when it’s time to talk
Empathetic and patient conversation is essential when engaging with someone facing a mental health condition. A supportive conversation can provide help when its needed most.
1
If you notice a difference in someone’s behaviour don’t be afraid to ask if they are OK and be prepared to ask twice. They might not want to talk about it but letting them know that you care is important.
2
Be there to listen without judgement first and foremost.
3
Avoid using cliche phrases such as “it will pass” or “just need to occupy your time” it can undermine how the person is feeling and reinforce self-stigma. All conversations about mental health should be taken seriously.
4
Try not to interrupt and don’t be tempted to fill gaps in the conversation.
5
Ask what you can do and offer to help. This could be help with practical things such as shopping, looking after children, or accompanying to GP appointments. Sometimes it’s enough for people to know that they can talk to you.
6
Allow the person space and time if they need it, don’t overgrowd them. Each person has a different pace.
7
Try and keep neutral or open body language switch your phone off if you can and minimise other distractions.
8
Remember that mental illness doesn’t solely define a person. Most people don’t want to be defined by their mental health problem, so keep talking about the things you’ve always talked about together and treat them the same. They are still the same person they were before your conversation.
9
Remember you don’t need to be an expert on mental health to offer support. Often small, everyday actions can make the biggest difference.
10
Reassure the person that reaching out to you is really positive. Encourage them to seek professional advice when they feel ready and if it’s appropriate for them.